{"id":16594,"date":"2024-07-08T20:56:38","date_gmt":"2024-07-08T20:56:38","guid":{"rendered":"https:\/\/www.hopecu.org\/?post_type=product&p=16594"},"modified":"2025-04-16T15:41:27","modified_gmt":"2025-04-16T19:41:27","slug":"falcon-card-alerts","status":"publish","type":"product","link":"https:\/\/www.hopecu.org\/product\/personal\/tools\/falcon-card-alerts\/","title":{"rendered":"Falcon Card Alerts"},"content":{"rendered":"\n
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Contact Member Card Services to report a lost card, order a new one, or if you are the victim of fraud.<\/h2>\n<\/div>\n\n\n\n
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Keep your accounts safe using HOPE\u2019s text, email, and phone transaction verifications.<\/strong><\/strong><\/h2>\n\n\n\n
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HOPE offers an alert system to help make members aware of when potentially fraudulent activity has taken place on their HOPE ATM, debit, or credit cards. This service can send you a combination of text, email, and phone call communications letting you know that suspicious activity has been spotted on your account.<\/p>\n\n\n\n

When potential fraud is detected, the following communications are triggered:<\/strong><\/h3>\n\n\n\n
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Text<\/h2>\n
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You will receive an automatic and immediate text message notification when a suspicious transaction is made. You can reply to the text message with \u201cfraud\u201d or \u201cno fraud\u201d as appropriate. Text messages are sent between 7:00 a.m. and 9:00 p.m., and you can opt out at any time by responding with the word \u201cStop\u201d. Wireless carriers that support this service are AT&T, Boost, C Spire, MetroPCS, Sprint, T-Mobile, Verizon, and Virgin Mobile. Phones on other services will not receive text messages<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Email<\/h2>\n
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If you do not respond to the text message within 5 minutes, you will receive a email alert. The message will include the option to reply to links that indicate \u201cfraud\u201d or \u201cno fraud.\u201d<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Phone<\/h2>\n
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If you do not respond to the text alert message or email messages, you will receive a phone call asking you to confirm or deny fraud. Calls are made between 8:00 a.m. and 9:00 p.m., and the system will leave a voice message with a callback number if you are not available.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n